Exchange Policy

Store information
The website belongs to TRADE US LLC

Company name: TRADE US LLC
Address: 2637 E ATLANTIC BLVD, #1217, POMPANO BEACH, FL 33062, United States
Tax ID: 88-4093971
Phone: +1 2183499173
E-mail: info@tradeusllc.com
Working hours: Monday to Friday, 08:00 – 18:00 (Central European Time)

Contact us by email – we will respond within 24 business hours.

1. Scope of the exchange policy
This policy applies to exchange services for furniture and home furnishing products provided by the online store Tradeus for customers in Poland. The policy defines the terms of exchange, procedures, and how shipping costs are covered.

2. Exchange request deadline
The user may request an exchange of a product within 14 days of receiving the shipment. Requests made after this period may not be accepted.

3. Conditions for exchangeable products
Products for exchange must be in new condition or show only slight signs of use that do not prevent resale, including:

  • Complete packaging
  • Full accessories and instructions
  • No irreversible damage

Products that do not meet the above conditions may be rejected.

4. Exchange without giving a reason
The user may request an exchange without giving a reason within the specified time.

5. Exchange procedure

  • The customer sends an email requesting an exchange to info@tradeusllc.com
  • Provides the order number and information about the product to be exchanged
  • Awaits confirmation of the request by customer service
  • Customer service responds within 24 business hours and provides further instructions

6. Exchange shipping costs
All shipping costs related to the exchange are covered by Tradeus. The user does not incur additional charges.

7. Exchange address
Products should be sent to the following address:

TRADE US LLC
Address: 2637 E ATLANTIC BLVD, #1217, POMPANO BEACH, FL 33062, United States

8. Packaging requirements
The customer should secure the product during transport to avoid damage. Original packaging or safe substitute materials may be used.

9. Exchange fulfillment time
Upon receiving and inspecting the product, Tradeus will ship the new product within 1–3 business days.

10. Exchange confirmation
Once the exchange procedure is complete, the customer will receive a confirmation email containing information about the shipment of the new product and the estimated delivery time.

11. Handling exceptional situations
In case of damage or loss of the product in transit, Tradeus will work with the customer and the carrier to file a claim or re-ship the product.

12. Exchange policy update
Tradeus reserves the right to change the exchange policy. After the changes are published on the website, continued use of the store constitutes acceptance of the current version of the policy.